Member Hub
What do you need today?
Most of the care happens between visits. Use the actions below to message your provider, request refills, log symptoms, or book a follow-up visit. Reference info and FAQs are below.
Message your provider
Symptoms, side effects, dose questions — anything clinical.
Open portal → PrescriptionsRequest a refill
Request at least 7 days early. Tracker recommended for adjustments.
Refill request → Track progressOpen symptom tracker
Log how you're feeling. Powers smarter adjustments.
Open tracker → Talk it throughBook a follow-up visit
For dose changes, new symptoms, or anything you'd rather discuss than fill out a form.
Tracker check-in always comes first — so we walk in already knowing your data, ready to talk.
Book a visit →Quick Access
Save this to your home screen.
Add the Member Hub to your home screen so it lives one tap away — like an app. Reach your portal, tracker, refills, and answers without hunting around.
📱 iPhone · Safari
- Open this page in Safari
- Tap the Share button at the bottom
- Scroll down and tap Add to Home Screen
- Tap Add to confirm
📲 Android · Chrome
- Tap the menu (three dots, top right)
- Tap Add to Home screen or Install app
- Tap Add to confirm
How Care Works
From a Tuesday-night message to a Wednesday-lunch refill.
Here's what a typical interaction looks like — start to finish — when you message us through the portal. New members usually find this useful to watch once.
Communication
Use the right channel.
The right channel gets your message to the right person — and you get a faster response.
Symptoms, meds, side effects
All clinical questions go through the secure portal — never email or text.
- Use Optimantra portal messaging
- Complete your tracker first if you want a provider review
- Upload medical documents through the portal
Scheduling, billing, support
Appointments, membership questions, receipts, anything non-clinical.
- Email: info@menopauselouisiana.com
- Reviewed during business hours, Mon–Fri
- Add optimantra.com to your safe-sender list
Messages you may receive from us
A few are automated. Here's what each one means.
Prescriptions
Refills, done without delays.
Refills are processed based on your current plan and how you're doing. The fastest path is the tracker.
Best path: tracker first
Open your symptom tracker, fill it out, check the box that says you need a refill. We see how you're doing on your current plan and confirm the refill is still right for you — not just a default continuation.
- Keep your preferred pharmacy updated in the portal
- For dose adjustments, complete the tracker first so we have context
- The refill request form is also available if you prefer
Common refill problems
- Request at least 7 days before you run out
- For pharmacy issues — high price, prior auth, backorder, out of stock — see the pharmacy page for the IF/THEN guide
- If a pharmacy says they contacted us and didn't hear back, see the callout on the pharmacy page before messaging us
Testosterone
Starting or continuing testosterone.
Testosterone has its own requirements — for starting and continuing. Review the relevant page before messaging us so we can move forward without back-and-forth.
Want to start?
Review the requirements and process for adding testosterone to your plan.
Starting testosterone →Already taking it?
Review the requirements for continuing testosterone and staying on track with monitoring.
Continuing testosterone →Labs
Labs, when they're actually needed.
Not everyone needs labs. If labs are part of your plan, your provider will outline exactly what to do.
Use your insurance
- Take your lab requisition to an in-network lab
- Upload results through the portal when complete
Flat-fee pricing
- If available for your plan, you'll receive flat-fee pricing and instructions
- Message us if you want to use the cash-pay pathway
Copy & send this in the portal
Paste this message into your Optimantra portal to start labs.
Pharmacy
Pharmacy issues & cost tips.
Pricing and stock both vary by pharmacy and day. We're not affiliated with any pharmacy and don't have visibility into stock from our end — but the pharmacy page walks you through what to do for cost, stock, backorders, and prior auths.
Pharmacy pricing & availability page
For any pharmacy issue — high price, out of stock, backorder, prior auth, or a proactive switch — start with the IF/THEN guide. It tells you exactly what to do and which path is fastest.
Open the pharmacy page →Recognize your situation
- Quoted a high price you didn't expect
- Pharmacy says "prior authorization"
- Medication on backorder
- Local pharmacies are out and you need a clinical alternative
Each of these has a clear path on the pharmacy page — refill form for routing-only requests, portal message when we need to discuss alternatives.
See full guide →Preventive Health
Preventive screenings save lives.
Regular screening catches health problems early, when they're most treatable. Your menopause care is only part of the picture — these matter too.
Overlaps with menopause care
- Lipid panel — heart health
- A1C / fasting glucose — blood sugar
- Thyroid panel
- DEXA scan — bone density, usually starting age 65
When you're ready, message us — we'll send the order.
Message your provider →Stay with primary care
- Mammogram — starting age 40
- Colon cancer screening — ages 45–75
- Cervical cancer (Pap/HPV) — ages 30–65
- BP, immunizations, mental health
Don't have a PCP? Worth finding one — message us if you want guidance.
Full screening guide →Education
Documents & handouts.
Your portal has educational handouts (including the research behind your recommendations), medication guides, and video instructions.
In your portal
- Log in → Documents & Handouts
- Search: "patch," "progesterone," "bleeding," "testosterone," "vaginal estrogen"
- New documents are added as your plan evolves
Sending us documents
- Upload lab reports and medical records through the portal — not email or text
- Pharmacy contact records (faxes, ePrescribe screenshots) also go here
- Not sure where? Message us — we'll walk you through it
Common Questions
FAQ
Membership
Membership & billing.
Medical Records