Your Member Hub
Welcome to active care. This page is your home base for communication, check-ins, visits, refills, cost guidance, and clinic policies.
Some employers are beginning to offer perimenopause and menopause care as a covered workplace benefit. When your employer supports this care, it can mean lower out-of-pocket costs, fewer delays in treatment, and easier long-term follow-through — without having to take extra time off work.
It also helps normalize perimenopause and menopause in the workplace, improves education and support, and makes it easier for other women to get the care they need.
If your employer may be interested — or if you’d like something to share with HR — just let us know. We’re happy to provide details (no pressure and no obligation).
How to Reach Us
Medical questions & treatment updates
For symptoms, medications, side effects, or treatment decisions:
- Secure portal message (preferred): Member Login
- Text-only: 504-291-6270
General, billing & scheduling
Email our team for anything non-medical.
- Email: info@menopauselouisiana.com
- Open Monday–Friday (excluding major holidays)
- Messages reviewed during business days
Document Library (Quick Answers)
If you have a question, someone else has probably had the same one. Many common questions are answered in your portal — symptoms, medications, side effects, dosing tips, and general HRT education. If you can’t find a topic you need, tell us.
Patient Portal → Documents & Handouts
How to search: Use the search bar and enter a keyword (example: “patch,” “progesterone,” “bleeding,” “vaginal estrogen,” “testosterone”). If you see a search option that says “Search all columns”, select it for the best results.
Check-Ins
Check-ins are a core part of effective perimenopause and menopause care.
How to Book a Visit
Many times, symptoms can be evaluated and treatment can be adjusted through messaging, but video visits are always available if you want a real-time conversation or if something feels more complex.
Book through the portal
The easiest way to schedule is in the patient portal:
- Log in to the portal
- Click Manage Appointments
- Select the visit type and choose a time
If you can’t find a time that works
Email us and tell us your preferred days/times. We’ll do our best to help.
If You Need Labs
Not everyone will need labs. If labs are recommended, you have two options.
Lab billing note: Lab charges are billed by the lab directly (not by The Menopause Clinic). We can help with ordering and choosing the best option, but we can’t control insurance processing, lab pricing, or lab billing.
Option 1 — Use Insurance
We can upload a lab requisition for you to take to an in-network lab.
- Before going, check with your insurance using the test names and codes to confirm coverage and pricing
- If you use insurance, please upload or message us your results once available
- We request faxed results, but they don’t always come through automatically
Option 2 — Cash-Pay (Great for High-Deductible Plans)
We can send your order through Rupa Labs, which offers a flat-fee option (usually under $120).
- They’ll email you instructions
- Results come directly to us
- If you’re interested, let us know and we’ll confirm the exact cost
- Biotin
- B7
- Vitamin H
Prescription Refills
Refill basics
- Request refills at least one week before running out
- Refills require an active membership
- All prescriptions are canceled if membership ends
Important note
While we sometimes help track refills, the most reliable way to prevent delays is to request them proactively.
Exception: If your dose is actively being adjusted, we’ll work closely with you — just keep us updated.
Saving on Care & Medication Costs
HSA / FSA
Some patients can use HSA or FSA funds for membership care. Coverage varies by plan — check with your administrator.
If medications feel expensive
Let us know if you’re paying more than:
- $50/month for estrogen
- $15–25/month for progesterone
- $15/month for vaginal estrogen
- $75 total for testosterone (lasts several months)
FAQ & Community
Just like you would continue seeing a cardiologist for heart care or an endocrinologist for thyroid management, perimenopause and menopause benefit from ongoing specialty care.
Hormones change over time — with age, stress, health conditions, medications, and life events. Staying connected allows small adjustments before symptoms return or new issues develop.
Most women don’t need frequent visits once stable — but having a menopause-trained provider who knows your history is what keeps care working long-term.
We evaluate the full picture and consider additional treatments if appropriate. Some women need estrogen, progesterone, or testosterone — and some need all three.
If you’re not sure, start with a message. We’ll tell you if a visit would be helpful. And if you prefer a real-time conversation, video visits are always available.
Yes. Our next event is a screening of The M-Factor 2 in February 2026. Ask us about upcoming events anytime.
Membership & Billing
- Billing begins the day you join
- You may cancel anytime with 10 days’ notice by emailing info@menopauselouisiana.com
- Failed payments pause care within 24 hours
- Membership is canceled if unresolved after 5 business days