A Note on Response Times This Week
Crystal is currently dealing with a death in the family. Patient messages and symptom assessments will continue to be reviewed, but response times may run longer than usual over the next several days.
We're doing our best to stay close to our standard windows:
- Patient messages: within 24–48 business hours
- Symptom assessments (Symptom Tracker): within 5 business days
These windows may extend slightly longer than usual this week.
A few reminders:
Refill requests always go through the form, not a portal message:
menopauselouisiana.com/refill
Considering starting testosterone? Review the requirements here before reaching out:
menopauselouisiana.com/testosterone
Currently on testosterone? Requirements for continuing treatment are here:
menopauselouisiana.com/continuing-testosterone
The portal is still the right place for medication questions, side effects, symptom concerns, and other clinical messages.
As always, the Member Hub is your go-to resource for these links, the Symptom Tracker, and everything else you need.
The patient portal is not monitored for urgent or emergency concerns.
If you're experiencing a medical emergency, call 911 or go to the nearest emergency room.
For an urgent concern that can't wait for a portal response, please seek care through urgent care or your primary care provider.
Thank you for your patience and understanding.