How to Update Your Payment Method | The Menopause Clinic

How to Update Your Payment Method

Whether you have a new card, an expired one, or just need to make a change, you can update your payment method in about a minute through the patient portal. Follow the steps below.

Takes about 60 seconds · No need to text us unless you get stuck.

Please note: if a monthly payment does not go through, we will automatically try again in 24 hours. If the issue isn't resolved by then, your membership will be paused — and if it remains unresolved after 5 days, your membership will be cancelled and access to membership services will end. Updating your card promptly keeps your care uninterrupted.

Log in to the patient portal

Go to the OptiMantra patient portal using your personal login link:
optimantra.com/optimus/om/patient/login
Make sure "Patient login" is selected, then enter your email and password.

Select "Patient login" (top tab), then sign in with your email and password.

Click "Demographic Details"

Once you're logged in, you'll land on your home screen. Click the Demographic Details card — this is where your billing and payment info lives.

OptiMantra patient home screen with Demographic Details, Past Clinical History, and Pre-Appointment Paperwork cards, with Demographic Details circled in red

Look for: the card on the left labeled "Demographic Details" — described as "Demographic, insurance and payment information."

Click "Credit Card On File" and update your info

At the top of the Demographics page, click the Credit Card On File tab. Enter your new card number, security code, expiration date, and billing address, then click Update.

OptiMantra Credit Card On File tab circled in red, with card update form fields for cardholder name, card number, security code, expiration date, and billing address

Tip: Make sure your billing address and zip code match exactly what's on file with your card issuer — a mismatch is one of the most common reasons a payment doesn't go through.

Still having trouble?

Text us and we'll walk you through it or update it on our end.

Text 504-389-2078